53 days until PMP exam – 17 September 2025
Focus Topic
Promote team performance through the application of emotional intelligence, or EI. Reviewed how EI drives better decision-making, strengthens trust, and diffuses conflict. Emphasized adapting leadership style to emotional cues to sustain motivation and psychological safety within the team.
Key Question
How to apply emotional intelligence to resolve a conflict between two high-performing but disagreeing stakeholders. Explored balancing assertiveness with empathy, identifying underlying concerns, and facilitating a shared resolution that preserves relationships and project goals.
Practice Work
Completed targeted topic practice and a mixed-domain mini exam to reinforce situational judgment. Focused on recognizing emotional dynamics in decision-making scenarios, particularly where stakeholder engagement and conflict resolution intersect with hybrid delivery methods.
Condensed Podcast
Learning Points
- Emotional intelligence supports conflict resolution by focusing on root causes rather than escalation.
- Psychological safety is critical to high-performing teams; leaders must actively maintain it.
- Distinguishing between issue logs, immediate action, and escalation paths is a recurring challenge in scenario-based questions.
- Judging when to apply schedule compression techniques (crashing vs. fast tracking) relies on understanding cost, risk, and stakeholder expectations.
- Negotiating for resources is often favored over escalation when resolving resourcing conflicts.